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Refund policy

Returns and Refund Policy

At Woven Form, every piece of string art is carefully made by hand, from the initial design to the final threading and quality check. Because each artwork is individually crafted, we want you to be happy with your purchase and feel confident shopping with us.

1. Damaged or Faulty Artwork

If your artwork arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible at juanescorcia94@gmail.com

To help us assess the issue, please provide:

  • Your order number.

  • Clear photographs of the artwork and any visible damage.

  • Photographs of the packaging, including any visible damage to the shipping box.

We may ask you to return the artwork to our designated collection point so we can inspect the damage, understand what went wrong, and improve our manufacturing and packaging processes.

We will provide return instructions and explain the next steps. Where a return is reasonably required to assess a confirmed fault, Woven Form will cover the reasonable return shipping costs.

Depending on the nature of the problem and your rights under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, or refund.

Your rights under Australian Consumer Law are not limited by this policy.

2. Change of Mind or Dissatisfaction with the Artwork

We want you to be happy with your artwork. If you are not satisfied with the finished piece, you may request a return within 14 days of delivery.

To qualify for our voluntary change-of-mind return policy:

  • Contact us within 14 days of delivery.

  • The artwork must be returned in its original condition, without damage caused after delivery.

  • The artwork must be securely packaged to prevent damage during return shipping.

  • You must receive return instructions from us before sending the artwork back.

As each piece is handmade, minor variations inherent in the handmade process may occur. These variations do not automatically constitute a defect, but this does not affect your rights if the artwork fails to meet applicable consumer guarantees.

For approved change-of-mind returns, the customer is responsible for the return shipping costs. We recommend using a tracked shipping service and keeping proof of postage.

Once the returned artwork has been received and inspected, we will confirm the outcome of your request. If a refund is approved, it will be processed to the original payment method.

This voluntary return policy does not limit any rights or remedies available under Australian Consumer Law.

3. Return Process

Please do not send artwork back without contacting us first.

Once your return request has been reviewed, we will provide the return address and instructions for sending the artwork to our designated collection point.

Returned artwork may be inspected to assess its condition, identify any damage, and help us improve our production and delivery processes.

If the artwork has a confirmed fault or has been damaged in transit, we will handle the return and any applicable remedy in accordance with Australian Consumer Law.

4. Refund Processing

If a refund is approved, it will be issued to the original payment method, unless another arrangement is agreed upon.

Processing times may vary depending on your payment provider or financial institution.

5. Contact Us

For return, replacement, or refund enquiries, please contact:

Woven Form

Email: juanescorcia94@gmail.com

Website: https://wovenform.co

Please include your order number and a brief description of the issue so we can assist you as efficiently as possible.